Saturday, 29 May 2010

Keeping Track Of Your Orders

iPad Deliveries

At the Undie Factory we have had issues in the passed with items going astray and missing, but thankfully this only affects a small amount of orders, and no item as yet has actually gone missing, but sometimes the postie as diligent as they are sometimes forget to put that "while you were out" card through the door.

So we are now ensuring each order receives an automated email with tracking code for each shipment they receive. These are sent after the item has been dispatched, and you should receive one within 24hrs on weekdays, or the next working day after you have ordered. This is so you can track your item more efficiently.

We are also keeping track of all orders using new software which keeps track of all our packages, and informs us when they have been delivered, so that we can spot items which haven't been delivered or items which attempts have been made, in these cases we will issue an email notification to the buyer so that they know an attempt has been made.

We are also using the software to keep track of delivery times, especially in recent months with postal strikes before Christmas and the ash cloud over Europe, this will help us give more accurate information to customers on expected delivery times, and to areas which may be suffering more extreme delays.

Friday, 28 May 2010

10% Discount This Weekend on Orders over £60

It's Sunny Outside and it's a Bank Holiday Weekend!

All orders over £60 will automatically receive 10% discount at the checkout until Tuesday.

Thanks to all for your continued support.

Thursday, 27 May 2010

Calvin Klein Prostretch Hip Brief

Calvin Klein Pro Stretch Hip Brief

Calvin Klein Pro Stretch Hip Brief was the first type of Calvin Klein undies I ever had, and I loved them for their comfortable fit and cotton stretch fabric, which provides flexibility and support. This is the relaunch series which is the latest and improved version, and includes moisture wicking technology and the signature Prostretch red waistband.

They are available from the Undie Factory for the low price of £12.50, saving £3.50 off the recommended retail price. Prices include shipping and further discounts are available for mult-unit purchases.

Wednesday, 26 May 2010

Calvin Klein Body Stretch Trunk

Jamie Dornan Modelling Calvin Klein Body Stretch Trunks

Jamie Dornan models Calvin Klein Body Stretch Trunk. The Body Stretch series features a colour contrast waistband, body-defining fit and soft cotton stretch fabric. They also feature a contour pouch which flatters the physique.

The Body Stretch Trunk is available in Black and White with contrasting waistbands. They are available from the Undie Factory for £14.25, a saving of £4.75.

Free Shipping and Multi-Unit discounts are also available.

Wednesday, 12 May 2010

Calvin Klein World Cup Underwear

We want you to show your colours off this Summer, as the World Cup approaches why not get your hands on a pair of our Calvin Klein Global X series trunks. We have ten countries available;

South Africa
Brazil in a low rise trunk.

So why not grab a pair of world cup underwear. Each pair is priced at £23.00, and you can take advantage of your VIP discount if you are a member if not check out the discount codes online.

Undie Factory May Update

Many thanks to all of you for making April our busiest month to date. June will see the first anniversary of the Undie Factory, and sales have grown far beyond where we thought they would at this stage.

We are now also listed on My Voucher Codes, the leading online coupon website.

From June some exciting things will be happening to ensure that we grow even further;

An actual person in the office from 10am - 4pm every day

We are commiting to ensure that we have someone in the office 6 hrs a day to respond to queries, and even answer a phone call or two daily. This will really improve our service to you, with hopefully faster responses to your queries and also ensuring that all confirmations including tracking information are sent to buyers.

Phone transactions

We are also hoping to implement a phone ordering and purchasing support with the ability to pay over the phone including for orders that are abandoned or that can't be processed due to technical difficulties.

More pictures

We are going to start adding additional product images to each product page and overall try to improve the quality of the website, with that we are also creating v2.0 of the website, by a professional, not just my basic web design skills.

More blog, facebook and twitter updates

We shall be from June also keeping our twitter, facebook and blog up to date with daily posting to all three, in some way managed by Ken who is a social media addict.

Pride events

Hopefully if we can squeeze in the time to get to a few events around the country this Summer we will promoting the Undie Factory.